🔊 Hey everyone👋🏽

Kicking off 2025, I’m excited to bring another year of these Office Hours with even more opportunities to bring the Sonos leadership and the teams in to provide insight. Know that while there has a lot of changes behind the scenes - we remain committed to keeping this conversation going. 

Earlier this week, the team deployed an update that brought with it a few changes to how settings were organized, brought back Snooze & battery percentage for portables, as well as introducing the new Zone feature. We’ve still got more work to do and we won’t let up until we get this last mile down. That said, myself and the rest of the Reddit team from Sonos appreciate all of the feedback you’ve provided. Please keep it coming! 

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While I don't comment on every post or comment on the sub, I do want to give you all a dedicated space and more time to come with questions and comments directly - be they about our current lineup of products, speaker comparisons, music suggestions, gripes about the app, meme on Sonos - whatever you'd like. We’ll do our best to field it.

You can also PM us at any time. Our inboxes are always open and we can be a little more forthcoming about your specific case in a 1:1 setting. If for some reason you didn't get a reply from someone - please do not hesitate to ping them again. We’re here to help.

Before we get started, a few things to keep in mind:

• We are not Sonos Support, however we may be able to give some troubleshooting context or advice on next steps.

• We can't talk about the product roadmap or anything that isn't already public/official.

• We are not PR, Legal or Finance. There are things we simply will not have insight into or be able to speak on. 

Please try to keep it to one question/subject per comment. Lists of questions can take precious time from us being able to get to as many people as possible. 

Feel free to drop a question/comment below and we'll be here replying live tomorrow, Friday January 31st - from 1pm to 4pm Eastern. Let's chat! ☕

P.S. Mike is hosting the Community’s 20th anniversary. Feel free to head over there to join in on the trip down memory lane. 😉

Thanks, everyone, for the great questions and fearless feedback. The team truly values this space to directly engage with you all and bring your honest comments to the appropriate teams. Your feedback is incredibly important to us. Our next Office Hours is scheduled for Friday, February 28th. It’ll be a quick turnaround, but we’ll definitely have things to talk about. See you there!