Patreon Support - No Replies in Weeks. Is something going on?

I want to start by saying my experience with Patreon has, up until now, been exceptional. Whenever I've had questions I submit a support ticket and got a reply that cleared everything up completely in 24-48 hours.

But now I am having some issues (as our my Patrons) and it's dead air from Patreon. This makes me both upset (because my Patrons' problems are not getting fixed) and worried (is Patreon having internal issues or staff issues causing the sudden lack of reply?).

For specifics: I uploaded a MP3 to my digital shop on Patreon on 1/10. Starting 1/11 I got emails from Patrons saying the MP3 wouldn't play. Thinking it a one-off account issue, I told them to contact Patreon support. They did. They still haven't gotten a reply.

After I got a few of the same emails, I opened a ticket with Patreon support on 1/12. That was a Sunday. I got an automated reply that they don't work weekends.

I never heard back.

On 1/17 I responded to the email asking for some response. Nothing.

ALSO on 1/17 I opened a second ticket about a totally different issue (RSS feeds and digital shop MP3s). I have never heard back.

Frustrated, and thinking my 1/12 ticket may just have gotten "lost", on 1/21 I submitted a totally new ticket for that digital shop issue. I have never heard back.

I reached out to both the Patreon and Patreon Support accounts on X on 1/23. The Patreon Support account replied a few hours later on X asking me to DM them my ticket numbers. I did early on Friday, 1/24.

And...nothing

Does anyone have tips for escalating the issues, or a phone number for support instead of a ticket?

And does anyone have insight into why suddenly their support has dropped to unacceptable levels of service?