St. Regis Chicago review

Where we went: St. Regis Chicago

When we went: Summer 2024

Who went: My wife and I

Rooms: Booked 2 nights in a standard king room. One night on a soon to expire free night certificate, the other night on points. Upgrade: a few days before arrival upgraded to a grand deluxe river view room.

Service: 8 (they'd only been open about a year and were training new staff while we were there. It's probably better now).

The doormen, bellman, restaurant food and beverage service was all quite good. The concierge was very helpful pre arrival setting up tours and giving restaurant recommendations.

Check in wasn't smooth. The person was new and very nice. Our room wasn't ready and we were given a glass of champagne and told it should just be 5-10 minutes. The person that checked us in left the desk and a new crew came on. After about 20 minutes I went and inquired with the new staff at the desk. They weren't aware that we were waiting for our room. Also, housekeeping wasn't aware either.

Another misstep occured the first night. I had ordered dessert and a 2 glasses of wine late in the evening. Around 1:30 am there were several rings of the doorbell despite the do not disturb light being on. It was in room dining saying that the tray was pinging them to come pick it up. I was still awake and the tray was just sitting on the table undisturbed so the device had probably malfunctioned. I was glad that I wasn't sleeping and that my wife is a heavy sleeper.

Property: 9.5

The building is new and visually stunning. I like the location by the Riverwalk. The lobby is kinda small but nice and inviting with comfortable seating. The elevators are great. There are two restaurants, a rooftop deck, spa, pool and gym both with really good views. I think there's a ballroom and some meeting space. The interiors of the hotel are quite nice.

Rooms: 9

The room was quite large for a non suite. It was somewhere around 550 sq feet. The layout was a little wonky because the bathroom was about as big as the room. The bedroom had a large walk in closet, a small table, and a leather chair with ottoman. The bed was comfortable but not great. The pillows, sheets, and comforter were nice. The room had really great views of the Chicago River and the Navy Pier. I do wish they would have had a couch in the room and made the bathroom a little smaller.

The bathroom had a nice tub with a great view of the Chicago River. There was a water closet, separate vanities, and a massive rainfall shower. The water pressure and temperature were outstanding. The bath amenities were nice.

Food: 9

Since we were only there for 2 nights we only had dinner at Miru and In room dining dessert and drinks. Miru was very good. Chicago is a great food city but I wasn't sure what to expect from sushi there. The sashimi and sushi at Miru was legit. The grilled avocado and krispy rice dishes were winners. They make a mean creme brulee too.