Support is Shit

About a week ago i bought a relic material pack and i had already bought one about a week prior to that but forgot so i bought it again and i had already reached the maximum purchases for the bundle, but it was still advertised that i could get it so when it opened i got crystals instead of my purchase just failing so when i complained they said id get a message in game soon notifying me then they respond and i never did even now still haven’t so they’ve completely scammed me out of my money. (not sure if this is common issue or not i don’t usually buy bundles my dad does)